Terms & Conditions

Reservation Commitment

At Dine with Elements, we value genuine reservations. When you reserve a table with us, we hold that table for you and look forward to welcoming you. If your plans change, we ask that you give us sufficient notice so the table can be made available to another guest.

Table Allocation

Specific tables are not allocated or guaranteed prior to arrival. Tables are allocated on the day according to availability, operational requirements and, where relevant, weather conditions.

Seating Time

Reservations are allocated a seating time of up to 1.5 hours for groups of up to 7 guests and up to 2 hours for groups of 8 guests or more. These seating times are strictly maintained on Fridays and Saturdays and remain subject to availability on other days.

Group Dining & Set Menus

Bookings of 10 guests or more require one of our Group Dining Set Menu options. Alternative dining arrangements for larger groups may be considered upon request, subject to management approval, availability and any applicable additional charges.

Deposits, Pre-Orders & Premium Wagyu

For Set Menus or pre-orders, a minimum deposit of $300 is required for bookings of 6–7 guests and a minimum deposit of $500 for bookings of 8 guests or more.

Different payment terms may apply to pre-orders, Set Menus, Premium Wagyu and other special arrangements. These may require a deposit, minimum deposit or prepayment. Where applicable, the specific payment, cancellation and forfeiture terms will be disclosed before you confirm the relevant order or arrangement.

Cancellations, No-Shows & Changes in Guest Numbers

For standard reservations, cancellations or changes to guest numbers made more than 48 hours before the reservation time incur no charge.

We understand that unexpected circumstances can arise, including illness. However, once a reservation enters the 48-hour period, the table and associated capacity have been committed to your booking and may be difficult to reallocate. Accordingly, cancellations within 48 hours of the reservation time, non-attendance, or reductions in guest numbers will incur a $50 fee per affected guest, regardless of the reason for the change, including illness or other unforeseen circumstances.

Where a Set Menu has been selected and confirmed, a cancellation within 48 hours, a no-show, or a reduction in guest numbers within 48 hours will incur a charge equivalent to the full Set Menu price for each affected guest.

For group bookings of 6 guests or more, payments or deposits subject to the applicable booking terms may be non-refundable where the booking is cancelled within 48 hours.

Arrival & Table Readiness

We make every effort to have your table ready at your reservation time. Occasionally, a short delay may occur while we complete the previous dining experience. We appreciate your understanding and will seat you as soon as possible.

Public Holidays & Weekend Surcharge

A 15% surcharge applies on all public holidays. A 3% surcharge applies on Saturdays and Sundays.

Deals, Specials & Promotional Offers

Unless otherwise stated, deals, specials and promotional offers are limited to bookings of up to 6 guests and are not available on public holidays or special event days.

Acceptance of Terms

By completing a reservation, pre-order, Set Menu selection or other booking arrangement, you acknowledge and accept the terms applicable to that reservation or purchase, including any specific terms disclosed during the booking process.

To cancel or amend your reservation, please use the link in your booking confirmation or contact our Reservations Team on 1300 ELEMENTS.