Terms & Conditions

By making a reservation with Elements Dining Group, you acknowledge and agree to the following Terms & Conditions. They apply at every Elements Dining Group venue.

1 · Reservation Commitment

• At Elements Dining Group, we value genuine reservations. When you reserve a table with us, we hold that table for you and look forward to welcoming you.
• If your plans change, we ask that you give us sufficient notice so the table can be made available to another guest.
• A credit card authorisation may be required to secure a booking.

2 · Table Allocation

• Specific tables are not allocated or guaranteed prior to arrival.
• Tables are allocated on the day according to availability, operational requirements and, where relevant, weather conditions.

3 · Seating Time

• Reservations are allocated a seating time of up to 1.5 hours for groups of up to 7 guests and up to 2 hours for groups of 8 guests or more.
• These seating times are strictly maintained on Fridays, Saturdays and Special Event Days and remain subject to availability on other days.

4 · Group Dining & Set Menus

• Bookings of 10 guests or more require one of our Group Dining Set Menu options.
• Alternative dining arrangements for larger groups may be considered upon request, subject to management approval, availability and any applicable additional charges.

5 · Deposits, Pre-Orders & Premium Wagyu

• For Set Menus or pre-orders, a minimum deposit of $300 may be required for bookings of 6 to 7 guests and a minimum deposit of $500 may be required for bookings of 8 guests or more.
• Different payment terms may apply to pre-orders, Set Menus, Premium Wagyu and other special arrangements. These may require a deposit, minimum deposit or prepayment.
• Where applicable, the specific payment, cancellation and forfeiture terms will be disclosed before you confirm the relevant order or arrangement.

6 · Cancellations, No-Shows & Changes in Guest Numbers

• For standard reservations, cancellations or changes to guest numbers made more than 48 hours before the reservation time incur no charge.
• We understand that unexpected circumstances can arise, including illness. However, once a reservation enters the 48-hour period, the table and associated capacity have been committed to your booking and may be difficult to reallocate.
• Accordingly, cancellations within 48 hours of the reservation time, non-attendance, or reductions in guest numbers will incur a $50 fee per affected guest, regardless of the reason for the change, including illness or other unforeseen circumstances.
• Where a Set Menu has been selected and confirmed, a cancellation within 48 hours, a no-show, or a reduction in guest numbers within 48 hours will incur a charge equivalent to the full Set Menu price for each affected guest.
• For group bookings of 6 guests or more, payments or deposits subject to the applicable booking terms may be non-refundable where the booking is cancelled within 48 hours.

7 · Arrival & Table Readiness

• We make every effort to have your table ready at your reservation time. Occasionally, a short delay may occur while we complete the previous dining experience. We appreciate your understanding and will seat you as soon as possible.

8 · Public Holidays & Weekend Surcharge

• A 15% surcharge applies on all public holidays.
• A 3% surcharge applies on Saturdays and Sundays.

8.1 · Public Holidays

• Australia Day
• Good Friday
• Easter Weekend
• Anzac Day
• King’s Birthday
• Labour Day
• Christmas Day
• Boxing Day
• New Year’s Day

8.2 · Special Event Days

• Valentine’s Day
• Mother’s Day
• Father’s Day
• Melbourne Cup

9 · Deals, Specials & Promotional Offers

• Unless otherwise stated, deals, specials and promotional offers are limited to bookings of up to 6 guests and are not available on public holidays or special event days. See sections 8.1 and 8.2.
• Offers cannot be combined with any other promotion or voucher.

9.1 · Using A Voucher

• Show your voucher to your waiter on arrival, before ordering.
• A voucher presented after ordering cannot be applied, and no refund or bill adjustment will be made.
• Vouchers are valid for dine-in only.
• A voucher does not reserve a table. Please book separately.

9.2 · Voucher Value

• Each voucher can be used once, and its full value must be used in a single visit.
• The voucher value is deducted from the total bill.
• No change, refund or credit is given for any unused value.
• One voucher covers the whole table. Everyone dining together can enjoy the same deal on the same day.

9.3 · All You Can Eat Deals

• Every guest at the table must take part in the same All You Can Eat deal.
• One voucher covers the whole table for the deal.

10 · Dietary Requirements & Allergies

• Guests must advise allergies and dietary requirements before visiting.
• An allergen-free environment cannot be guaranteed.
• The venue accepts no responsibility where requirements were not disclosed beforehand.

11 · Cakeage

• Guests are welcome to bring their own cake.
• $4 per person applies for groups up to 15 guests.
• $60 per cake applies for groups of 16 guests and above.

12 · Billing

• Deposits and prepayments will be deducted from the final bill.
• Split bills may not be available for large groups.

13 · Ticketed Events

• Ticket purchases are generally non-refundable.
• Tickets cannot be cancelled or transferred unless approved.
• Failure to attend is treated as a no-show.
• Event details may change without notice.

14 · Photography & Marketing

• Photography and videography may occur within the venue.
• Images and footage may be used for promotional purposes.
• Guests may advise management if they do not wish to appear.

15 · Responsible Service & Venue Conduct

• Management may refuse entry or service.
• Alcohol service is subject to RSA legislation.
• Guests may be asked to leave if behaviour impacts others.

16 · Damage To Venue Property

• The booking holder accepts responsibility for damage caused by themselves or guests.
• Repair or replacement costs may be charged.

17 · Force Majeure

• The venue is not responsible for disruptions caused by events beyond reasonable control.

18 · Management Rights

• Management may amend menus, pricing and policies without notice.
• Management may decline, modify or cancel bookings when necessary.

19 · Acceptance of Terms

• By completing a reservation, pre-order, Set Menu selection or other booking arrangement, you acknowledge and accept the terms applicable to that reservation or purchase, including any specific terms disclosed during the booking process.
• To cancel or amend your reservation, please use the link in your booking confirmation or contact our Reservations Team on 1300 ELEMENTS.